Delivery and Returns


From 12th September 2015, our standard UK P&P is £3.95. Delivery is FREE on orders over £50 (exclusing delivery)  being sent to UK addresses. Orders being sent to addresses outside the UK will have a charge added for postage/courier, which is calculated for you online.
 
Standard delivery times are 10 to 14 working days for personal orders (although this is usually much quicker). For school orders please allow 21 days for delivery. Orders placed after 2pm on Friday will be despatched the following Monday. Most orders are shipped via Royal Mail 48. International delivery times will vary. For all orders please allow a maximum of 28 days for delivery. 
 
 

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Please note that you will not be charged for items until they are ready for dispatch.
 

Credit Card Security

 
When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption.  They are not held in clear text on our web site.
 

Returns Policy

Unless otherwise stated, we offer a full money back guarantee if goods are returned within seven days of receipt. This applies to UK orders only. We regret that goods returned used, damaged, opened or in damaged packaging cannot be refunded. We regret that unless your goods are faulty, we are unable to refund postage and packaging costs.


Please note that returns are entirely the customer's responsibility. We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. Postage will only be refunded in the case of damaged or faulty goods. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Personalised products are only refundable if faulty or damaged.