COVID-19 STATEMENT - 15th May 2020 

 

During the COVID-19 pandemic, we have been able to continue operating safely and efficiently. However, we are operating with slightly reduced staff numbers, and in addition, the couriers are taking a little longer to deliver orders.

 

Receiving your order:

Orders for most puzzles and games are currently arriving within 3 to 5 working days. Almost everything is in stock too!

 

Made-to-order jigsaws:

Cityscapes, Football Crazy, The Times / The Telegraph front covers, Your Year, Your World, Historic County Maps, What’s In A Date?, I Love My County, Len Epstein jigsaws

 

Please note that the above made-to-order jigsaws can take up to 14 days to be delivered, although it is generally quicker. Each one is made individually by hand and it is a process that cannot be hurried. 

Once the glue has been applied to your puzzle, it needs to be stored for a few days in a humidity-controlled environment, so that the glue can dry with the puzzle remaining in perfect condition. Only then can the puzzle be cut and packaged for you.

We are working flat out to get everyone’s puzzles to them, because we know how much pleasure they are bringing at the moment. With everybody stuck at home - it does feel as though, in an amongst all of the difficult things that are happening around us, the world has fallen in love again with puzzles and games!

Stay safe and please don’t hesitate to be in touch if you have any other questions!

You can email us via our Contact Us page by clicking here.

Gavin and the Happy Puzzle team